Reference:

Daikin

  • Country: China
  • Industry: Wholesale Distribution
  • SAP Digital Business Services Portfolio: SAP Innovative Business Solutions

Daikin Industries is a global leader in air-conditioning technology because of its focus on customer comfort and convenience, meaning that they shoulder full responsibility for the performance of its system. As engineers in Daikin perform random spot-check maintenance than waiting for issues to arise, Daikin wanted to leverage the power of Big Data and AI to detect installation quality risks for targeted spot checks. To do so, Daikin worked with the SAP Innovation Services organizations and saw how the SAP HANA business data platform and SAP Leonardo Machine Learning (ML) Foundation could optimize QA for air-conditioning units using ML. Daikin now can use ML to monitor air-conditioning installations proactively to minimize outages for customers.

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