- Country: Japan
- Industry: Wholesale Distribution
- SAP Digital Business Services Portfolio: SAP Innovation Services, SAP Innovative Business Solutions
Japan-based Daikin Industries Ltd. is a global leader in air-conditioning technology because of its focus on customer comfort and convenience. This means shouldering full responsibility for the performance of its systems – even those installed by third parties. When its Chinese subsidiary wanted to leverage the power of Big Data and AI to detect installation quality risks for targeted spot checks, Daikin was eager to work with SAP Digital Business Services and the SAP Innovation Services team as the right machine learning technology partner to make it happen.