- Country: USA
- Industry: Utilities
- SAP Services and Support Portfolio: SAP Preferred Success
American Water is a publicly owned utility with a mission to deliver clean, safe water and essential wastewater services – along with value and reliability – to millions of customers every day. To drive high performance and innovation across the enterprise while supporting its core goal of supplying water that nurtures peoples’ health and well-being, the company wanted to simplify processes and improve operation efficiencies. To help meet these objectives, American Water needed to implement new software to digitalize and integrate critical business processes and empower employees in roles throughout the organization. With the help of the SAP Preferred Success plan, American Water facilitated its migration to the SAP HANA platform.