SAP Digital Business Services makes the digital transformation possible with the right support foundations and premium engagements. Based on SAP Enterprise Support we offer SAP Preferred Care that comes with an enhanced level of support. With our premium engagement offerings SAP ActiveEmbedded and SAP MaxAttention we are even more engaging with you and  you receive the highest level of service and support. The SAP Value Assurance service packages for SAP S/4HANA help you to quick-start your digital transformation.

Support Offerings

SAP Enterprise Support

The foundation of SAP’s lifetime support offerings is SAP Enterprise Support. It utilizes a remote engagement methodology, with the goal of empowering customers, so you can get the most out of their investment in SAP. With SAP Enterprise Support we are offering different tools, services and methodologies that help you to run simple.


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SAP Preferred Success

Get the resources you need to ensure your success in the cloud. Jump-start your success in the cloud and maximize your ROI by partnering with SAP in entirely new ways. As a technology partner, we have helped thousands of customers, and we know best practices that will make your end users love the solution.


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Premium Engagements

SAP ActiveEmbedded

SAP ActiveEmbedded delivers a unique combination of on-site services provided by an embedded support team and engineering services performed by professionals worldwide of unparalleled expertise. With SAP ActiveEmbedded we are 100% committed so you achieve 100% success.


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SAP MaxAttention

You receive the highest level of support with SAP MaxAttention. But with SAP MaxAttention it is not only about support. SAP MaxAttention provides a strategic partnership for continuous business improvements and co-innovation in a safe manner.


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SAP Value Assurance Service Packages for SAP S/4HANA

Quick-start your digital transformation with the SAP Value Assurance service packages for SAP S/4HANA. From planning and foundational implementation to end-to-end setup, service, and support, you can choose the level of service coverage and engagement that works best for you.


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Reference Navigator

We have an outstanding collection of further customer success stories. Have a look at our reference navigator and find out more.

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H.D. Smith

H.D. Smith is a $4 billion dollar pharmaceutical distributor. Listen to this 2 minute video of CIO David Guzman and Chairman and CEO Henry Dale Smith Jr. speak about how SAP Premium Engagement services helped them successfully build a scaleable business, better integrate with up-stream (manufacturers) and down-stream (customers) partners in their value chain, and drive innovation.

Russian Railways

Russian Railways (RZD) is the largest transportation service provider in Russia, carrying over 1 billion passengers and 1.4 billion tons of freight across 11 time zones a year. To ensure their customers and freight arrive on time, they use SAP ActiveEmbedded services to help support and maintain their SAP HANA database. Since the implementation, analytical reporting is five times faster, enabling quicker, more informed decision making.


Hansgrohe was founded in 1901 as a small family business. Since then, it has grown to be a multinational player in the manufacturing of bathroom fittings with 25 production and sales facilities and a global sales force.

To achieve its goals, Hansgrohe leverages SAP Enterprise Support Services and has become an innovation-driven company that enjoys smooth IT operations and knows that any issues that arise will be resolved quickly.